FREQUENTLY ASKED QUESTIONS

Medie offers a hassle-free return policy within 7 days of delivery for unused, unwashed medical scrubs and lab coats in original packaging.

Yes. If your scrubs don’t fit as expected, you can request a size exchange within the eligible return window.

Customized or embroidered medical uniforms are non-returnable unless there is a manufacturing defect.

Log in to your Medie account, go to “My Orders, and select the return or exchange option.

Refunds are typically processed within 5–7 business days after the returned item passes quality inspection

Contact Medie support within 48 hours with images of the issue for immediate resolution.

Return shipping is free for defective products. For size exchanges, minimal shipping fees may apply.

Bulk institutional orders are subject to customized return terms agreed during purchase.

Items must be unworn, unwashed, with tags intact.

Yes, orders can be cancelled before dispatch.

Orders are typically delivered within 3–7 business days across India.

Yes, express shipping is available in select cities.

Yes, Medie offers international shipping to selected countries

You will receive a tracking link via SMS and email once your order is dispatched.

Free shipping may apply on orders above a specified amount.

Delays may occur due to logistics or high demand periods. Our support team can assist.

Yes, Medie ships directly to hospitals, clinics, and institutions.

Bulk shipping costs depend on order size and delivery location.

We partner with reliable logistics providers to ensure safe delivery.

Address changes are possible before dispatch.

Log in to your account and visit “My Orders.”

Check your spam folder or contact support.

Contact support within 24 hours.

Modifications are allowed before dispatch.

Possible reasons include customization or peak seasons.

We will investigate and resolve with replacement or refund.

Currently, fixed time delivery is not available.

Bulk orders are coordinated directly with institutions.

Yes, SMS and email notifications are provided.

Reach out to Medie customer support immediately.

Medie offers premium scrubs, lab coats, and healthcare uniforms.

We provide men’s, women’s, and unisex options

Advanced performance fabrics like FlowX and EaseX.

Yes, they feature 4-way stretch for flexibility.

Yes, multiple hospital-approved colors are available.

Yes, they maintain color after repeated washes.

Yes, designed for a polished professional look.

Yes, select styles cater to maternity needs.

Yes, embroidery customization is available.

Yes, breathable yet durable construction.

Yes, verified medical students may receive special pricing.

Yes, institutional pricing is available.

Only one promo code per order.

Yes, during select promotional periods.

Reward programs may apply for repeat customers.

Yes, gift cards are available.

Some promotions exclude customized products.

Enter the code at checkout.

Bulk pricing is structured separately.

Referral benefits may be offered periodically.

Name, designation, and hospital logo embroidery.

Typically chest area or sleeve

Adds 2–3 business days

Yes, high-durability stitching.

Digital preview may be available upon request.

No, unless defective.

Single-piece embroidery is available.

Multiple professional color options.

Yes, bulk logo customization is supported

No, quality stitching maintains integrity.

To create performance-driven medical wear for
healthcare professionals.

Medie operates in India.

Designed with healthcare input.

We follow responsible production practices.

Yes, institutional partnerships available.

Via website contact page.

Yes, community engagement initiatives.

Yes, global expansion plans underway.

Contact us for partnership inquiries.

Career openings are listed online.

Through the Teams page inquiry form.

Depends on customization

Sample policies may apply.

Yes, subject to volume.

Yes

Yes, embroidery supported.

Yes, for colleges.

Volume-based discounts.

Depends on quantity.

Dedicated support managers.

Select global regions.

Duties may apply per country

7–14 business days average.

Yes

Yes at checkout.

Major cards and secure payment gateways.

Yes, policies vary by country.

Sizing guide remains consistent.

Yes

Partnership inquiries welcome.