FREQUENTLY ASKED QUESTIONS
Have You Got Any Questions? We Have Answers.
Exchanges & Support
Shipping Information
Order Status
Product Information
Medie perks and discounts
Custom Embroidery
the brand
medie one for teams
Global Shipping
EXCHANGES & SUPPORT
- 1. What is Medie’s return policy?
- 2. Can I exchange my scrubs for a different size?
- 3. Are customized or embroidered scrubs eligible for return?
- 4. How do I initiate a return or exchange?
- 5. How long does it take to process refunds?
- 6. What if I receive a damaged or defective product?
- 7. Are return shipping charges applicable?
- 8. Can I return bulk hospital orders?
- 9. What condition must products be in for returns?
- 10. Can I cancel my order before shipment?
1. What is Medie’s return policy?
Medie offers a hassle-free return policy within 7 days of delivery for unused, unwashed medical scrubs and lab coats in original packaging.
2. Can I exchange my scrubs for a different size?
Yes. If your scrubs don’t fit as expected, you can request a size exchange within the eligible return window.
3. Are customized or embroidered scrubs eligible for return?
Customized or embroidered medical uniforms are non-returnable unless there is a manufacturing defect.
4. How do I initiate a return or exchange?
Log in to your Medie account, go to “My Orders, and select the return or exchange option.
5. How long does it take to process refunds?
Refunds are typically processed within 5–7 business days after the returned item passes quality inspection
6. What if I receive a damaged or defective product?
Contact Medie support within 48 hours with images of the issue for immediate resolution.
7. Are return shipping charges applicable?
Return shipping is free for defective products. For size exchanges, minimal shipping fees may apply.
8. Can I return bulk hospital orders?
Bulk institutional orders are subject to customized return terms agreed during purchase.
9. What condition must products be in for returns?
Items must be unworn, unwashed, with tags intact.
10. Can I cancel my order before shipment?
Yes, orders can be cancelled before dispatch.
SHIPPING INFORMATION
- 1. How long does Medie take to deliver medical scrubs?
- 2. Do you offer express shipping?
- 3. Do you ship internationally?
- 4. How can I track my order?
- 5. Is shipping free?
- 6. What if my package is delayed?
- 7. Do you deliver to hospitals directly?
- 8. Are there shipping charges for bulk orders?
- 9. What courier partners does Medie use?
- 10. Can I change my delivery address after placing the order?
1. How long does Medie take to deliver medical scrubs?
Orders are typically delivered within 3–7 business days across India.
2. Do you offer express shipping?
Yes, express shipping is available in select cities.
3. Do you ship internationally?
Yes, Medie offers international shipping to selected countries
4. How can I track my order?
You will receive a tracking link via SMS and email once your order is dispatched.
5. Is shipping free?
Free shipping may apply on orders above a specified amount.
6. What if my package is delayed?
Delays may occur due to logistics or high demand periods. Our support team can assist.
7. Do you deliver to hospitals directly?
Yes, Medie ships directly to hospitals, clinics, and institutions.
8. Are there shipping charges for bulk orders?
Bulk shipping costs depend on order size and delivery location.
9. What courier partners does Medie use?
We partner with reliable logistics providers to ensure safe delivery.
10. Can I change my delivery address after placing the order?
Address changes are possible before dispatch.
ORDER STATUS
- 1. How do I check my order status?
- 2. I haven’t received tracking details. What should I do?
- 3. My tracking shows delivered but I didn’t receive it.
- 4. Can I modify my order after placing it?
- 5. Why is my order taking longer than expected?
- 6. What happens if my package is lost?
- 7. Can I schedule delivery time?
- 8. How do bulk order deliveries work?
- 9. Do I get updates via SMS?
- 10. Who do I contact for urgent delivery issues?
1. How do I check my order status?
Log in to your account and visit “My Orders.”
2. I haven’t received tracking details. What should I do?
Check your spam folder or contact support.
3. My tracking shows delivered but I didn’t receive it.
Contact support within 24 hours.
4. Can I modify my order after placing it?
Modifications are allowed before dispatch.
5. Why is my order taking longer than expected?
Possible reasons include customization or peak seasons.
6. What happens if my package is lost?
We will investigate and resolve with replacement or refund.
7. Can I schedule delivery time?
Currently, fixed time delivery is not available.
8. How do bulk order deliveries work?
Bulk orders are coordinated directly with institutions.
9. Do I get updates via SMS?
Yes, SMS and email notifications are provided.
10. Who do I contact for urgent delivery issues?
Reach out to Medie customer support immediately.
PRODUCT INFORMATION
- 1. What types of medical scrubs does Medie offer?
- 2. Are Medie scrubs unisex?
- 3. What fabrics are used in Medie uniforms?
- 4. Are the scrubs stretchable?
- 5. Do you offer color options?
- 6. Are Medie scrubs fade-resistant?
- 7. Are the uniforms wrinkle-resistant?
- 8. Do you offer maternity scrubs?
- 9. Can I personalize my scrubs?
- 10. Are Medie lab coats lightweight?
1. What types of medical scrubs does Medie offer?
Medie offers premium scrubs, lab coats, and healthcare uniforms.
2. Are Medie scrubs unisex?
We provide men’s, women’s, and unisex options
3. What fabrics are used in Medie uniforms?
Advanced performance fabrics like FlowX and EaseX.
4. Are the scrubs stretchable?
Yes, they feature 4-way stretch for flexibility.
5. Do you offer color options?
Yes, multiple hospital-approved colors are available.
6. Are Medie scrubs fade-resistant?
Yes, they maintain color after repeated washes.
7. Are the uniforms wrinkle-resistant?
Yes, designed for a polished professional look.
8. Do you offer maternity scrubs?
Yes, select styles cater to maternity needs.
9. Can I personalize my scrubs?
Yes, embroidery customization is available.
10. Are Medie lab coats lightweight?
Yes, breathable yet durable construction.
MEDIE PERKS AND DISCOUNTS
- 1. Does Medie offer student discounts?
- 2. Are there hospital bulk discounts?
- 3. Can I use multiple discount codes?
- 4. Do you offer seasonal sales?
- 5. Are there loyalty rewards?
- 6. Can I gift Medie scrubs?
- 7. Do discount codes apply to embroidered items?
- 8. How do I redeem a gift card?
- 9. Do discounts apply to bulk orders?
- 10. Are referral programs available?
1. Does Medie offer student discounts?
Yes, verified medical students may receive special pricing.
2. Are there hospital bulk discounts?
Yes, institutional pricing is available.
3. Can I use multiple discount codes?
Only one promo code per order.
4. Do you offer seasonal sales?
Yes, during select promotional periods.
5. Are there loyalty rewards?
Reward programs may apply for repeat customers.
6. Can I gift Medie scrubs?
Yes, gift cards are available.
7. Do discount codes apply to embroidered items?
Some promotions exclude customized products.
8. How do I redeem a gift card?
Enter the code at checkout.
9. Do discounts apply to bulk orders?
Bulk pricing is structured separately.
10. Are referral programs available?
Referral benefits may be offered periodically.
CUSTOM EMBROIDERY
- 1. What embroidery options are available?
- 2. Where is embroidery placed?
- 3. How long does embroidery take?
- 4. Is embroidery permanent?
- 5. Can I preview embroidery?
- 6. Are embroidered items returnable?
- 7. Is there a minimum quantity?
- 8. What thread colors are available?
- 9. Can hospitals request logo embroidery?
- 10. Does embroidery affect fabric performance?
1. What embroidery options are available?
Name, designation, and hospital logo embroidery.
2. Where is embroidery placed?
Typically chest area or sleeve
3. How long does embroidery take?
Adds 2–3 business days
4. Is embroidery permanent?
Yes, high-durability stitching.
5. Can I preview embroidery?
Digital preview may be available upon request.
6. Are embroidered items returnable?
No, unless defective.
7. Is there a minimum quantity?
Single-piece embroidery is available.
8. What thread colors are available?
Multiple professional color options.
9. Can hospitals request logo embroidery?
Yes, bulk logo customization is supported
10. Does embroidery affect fabric performance?
No, quality stitching maintains integrity.
THE BRAND
- 1. What is Medie’s mission?
- 2. Where is Medie based?
- 3. Who designs Medie scrubs?
- 4. Are Medie products ethically manufactured?
- 5. Does Medie work with hospitals?
- 6. How can I contact Medie?
- 7. Does Medie support healthcare initiatives?
- 8. Is Medie expanding internationally?
- 9. Can I become a distributor?
- 10. Does Medie offer career opportunities?
1. What is Medie’s mission?
To create performance-driven medical wear for
healthcare professionals.
2. Where is Medie based?
Medie operates in India.
3. Who designs Medie scrubs?
Designed with healthcare input.
4. Are Medie products ethically manufactured?
We follow responsible production practices.
5. Does Medie work with hospitals?
Yes, institutional partnerships available.
6. How can I contact Medie?
Via website contact page.
7. Does Medie support healthcare initiatives?
Yes, community engagement initiatives.
8. Is Medie expanding internationally?
Yes, global expansion plans underway.
9. Can I become a distributor?
Contact us for partnership inquiries.
10. Does Medie offer career opportunities?
Career openings are listed online.
MEDIE ONE FOR TEAMS
- 1. How can hospitals place bulk orders?
- 2. Is there minimum order quantity?
- 3. Do you provide uniform trials?
- 4. Can we customize colors?
- 5. Do you offer long-term supply contracts?
- 6. Is logo branding available?
- 7. Do you offer student uniform programs?
- 8. What is bulk pricing structure?
- 9. How long does bulk production take?
- 10. Who manages institutional accounts?
1. How can hospitals place bulk orders?
Through the Teams page inquiry form.
2. Is there minimum order quantity?
Depends on customization
3. Do you provide uniform trials?
Sample policies may apply.
4. Can we customize colors?
Yes, subject to volume.
5. Do you offer long-term supply contracts?
Yes
6. Is logo branding available?
Yes, embroidery supported.
7. Do you offer student uniform programs?
Yes, for colleges.
8. What is bulk pricing structure?
Volume-based discounts.
9. How long does bulk production take?
Depends on quantity.
10. Who manages institutional accounts?
Dedicated support managers.
GLOBAL SHIPPING
- 1. Which countries do you ship to?
- 2. Are customs duties included?
- 3. How long is international shipping?
- 4. Can international hospitals order in bulk?
- 5. Is currency conversion supported?
- 6. What payment methods are accepted internationally?
- 7. Can returns be made internationally?
- 8. Are international sizes different?
- 9. Do you provide international customer support?
- 10. Are there regional distributors?
1. Which countries do you ship to?
Select global regions.
2. Are customs duties included?
Duties may apply per country
3. How long is international shipping?
7–14 business days average.
4. Can international hospitals order in bulk?
Yes
5. Is currency conversion supported?
Yes at checkout.
6. What payment methods are accepted internationally?
Major cards and secure payment gateways.
7. Can returns be made internationally?
Yes, policies vary by country.
8. Are international sizes different?
Sizing guide remains consistent.
9. Do you provide international customer support?
Yes
10. Are there regional distributors?
Partnership inquiries welcome.
1. What is Medie’s return policy?
Medie offers a hassle-free return policy within 7 days of delivery for unused, unwashed medical scrubs and lab coats in original packaging.
2. Can I exchange my scrubs for a different size?
Yes. If your scrubs don’t fit as expected, you can request a size exchange within the eligible return window.
3. Are customized or embroidered scrubs eligible for return?
Customized or embroidered medical uniforms are non-returnable unless there is a manufacturing defect.
4. How do I initiate a return or exchange?
Log in to your Medie account, go to “My Orders, and select the return or exchange option.
5. How long does it take to process refunds?
Refunds are typically processed within 5–7 business days after the returned item passes quality inspection
6. What if I receive a damaged or defective product?
Contact Medie support within 48 hours with images of the issue for immediate resolution.
7. Are return shipping charges applicable?
Return shipping is free for defective products. For size exchanges, minimal shipping fees may apply.
8. Can I return bulk hospital orders?
Bulk institutional orders are subject to customized return terms agreed during purchase.
9. What condition must products be in for returns?
Items must be unworn, unwashed, with tags intact.
10. Can I cancel my order before shipment?
Yes, orders can be cancelled before dispatch.
1. How long does Medie take to deliver medical scrubs?
Orders are typically delivered within 3–7 business days across India.
2. Do you offer express shipping?
Yes, express shipping is available in select cities.
3. Do you ship internationally?
Yes, Medie offers international shipping to selected countries
4. How can I track my order?
You will receive a tracking link via SMS and email once your order is dispatched.
5. Is shipping free?
Free shipping may apply on orders above a specified amount.
6. What if my package is delayed?
Delays may occur due to logistics or high demand periods. Our support team can assist.
7. Do you deliver to hospitals directly?
Yes, Medie ships directly to hospitals, clinics, and institutions.
8. Are there shipping charges for bulk orders?
Bulk shipping costs depend on order size and delivery location.
9. What courier partners does Medie use?
We partner with reliable logistics providers to ensure safe delivery.
10. Can I change my delivery address after placing the order?
Address changes are possible before dispatch.
1. How do I check my order status?
Log in to your account and visit “My Orders.”
2. I haven’t received tracking details. What should I do?
Check your spam folder or contact support.
3. My tracking shows delivered but I didn’t receive it.
Contact support within 24 hours.
4. Can I modify my order after placing it?
Modifications are allowed before dispatch.
5. Why is my order taking longer than expected?
Possible reasons include customization or peak seasons.
6. What happens if my package is lost?
We will investigate and resolve with replacement or refund.
7. Can I schedule delivery time?
Currently, fixed time delivery is not available.
8. How do bulk order deliveries work?
Bulk orders are coordinated directly with institutions.
9. Do I get updates via SMS?
Yes, SMS and email notifications are provided.
10. Who do I contact for urgent delivery issues?
Reach out to Medie customer support immediately.
1. What types of medical scrubs does Medie offer?
Medie offers premium scrubs, lab coats, and healthcare uniforms.
2. Are Medie scrubs unisex?
We provide men’s, women’s, and unisex options
3. What fabrics are used in Medie uniforms?
Advanced performance fabrics like FlowX and EaseX.
4. Are the scrubs stretchable?
Yes, they feature 4-way stretch for flexibility.
5. Do you offer color options?
Yes, multiple hospital-approved colors are available.
6. Are Medie scrubs fade-resistant?
Yes, they maintain color after repeated washes.
7. Are the uniforms wrinkle-resistant?
Yes, designed for a polished professional look.
8. Do you offer maternity scrubs?
Yes, select styles cater to maternity needs.
9. Can I personalize my scrubs?
Yes, embroidery customization is available.
10. Are Medie lab coats lightweight?
Yes, breathable yet durable construction.
1. Does Medie offer student discounts?
Yes, verified medical students may receive special pricing.
2. Are there hospital bulk discounts?
Yes, institutional pricing is available.
3. Can I use multiple discount codes?
Only one promo code per order.
4. Do you offer seasonal sales?
Yes, during select promotional periods.
5. Are there loyalty rewards?
Reward programs may apply for repeat customers.
6. Can I gift Medie scrubs?
Yes, gift cards are available.
7. Do discount codes apply to embroidered items?
Some promotions exclude customized products.
8. How do I redeem a gift card?
Enter the code at checkout.
9. Do discounts apply to bulk orders?
Bulk pricing is structured separately.
10. Are referral programs available?
Referral benefits may be offered periodically.
1. What embroidery options are available?
Name, designation, and hospital logo embroidery.
2. Where is embroidery placed?
Typically chest area or sleeve
3. How long does embroidery take?
Adds 2–3 business days
4. Is embroidery permanent?
Yes, high-durability stitching.
5. Can I preview embroidery?
Digital preview may be available upon request.
6. Are embroidered items returnable?
No, unless defective.
7. Is there a minimum quantity?
Single-piece embroidery is available.
8. What thread colors are available?
Multiple professional color options.
9. Can hospitals request logo embroidery?
Yes, bulk logo customization is supported
10. Does embroidery affect fabric performance?
No, quality stitching maintains integrity.
1. What is Medie’s mission?
To create performance-driven medical wear for
healthcare professionals.
2. Where is Medie based?
Medie operates in India.
3. Who designs Medie scrubs?
Designed with healthcare input.
4. Are Medie products ethically manufactured?
We follow responsible production practices.
5. Does Medie work with hospitals?
Yes, institutional partnerships available.
6. How can I contact Medie?
Via website contact page.
7. Does Medie support healthcare initiatives?
Yes, community engagement initiatives.
8. Is Medie expanding internationally?
Yes, global expansion plans underway.
9. Can I become a distributor?
Contact us for partnership inquiries.
10. Does Medie offer career opportunities?
Career openings are listed online.
1. How can hospitals place bulk orders?
Through the Teams page inquiry form.
2. Is there minimum order quantity?
Depends on customization
3. Do you provide uniform trials?
Sample policies may apply.
4. Can we customize colors?
Yes, subject to volume.
5. Do you offer long-term supply contracts?
Yes
6. Is logo branding available?
Yes, embroidery supported.
7. Do you offer student uniform programs?
Yes, for colleges.
8. What is bulk pricing structure?
Volume-based discounts.
9. How long does bulk production take?
Depends on quantity.
10. Who manages institutional accounts?
Dedicated support managers.
1. Which countries do you ship to?
Select global regions.
2. Are customs duties included?
Duties may apply per country
3. How long is international shipping?
7–14 business days average.
4. Can international hospitals order in bulk?
Yes
5. Is currency conversion supported?
Yes at checkout.
6. What payment methods are accepted internationally?
Major cards and secure payment gateways.
7. Can returns be made internationally?
Yes, policies vary by country.
8. Are international sizes different?
Sizing guide remains consistent.
9. Do you provide international customer support?
Yes
10. Are there regional distributors?
Partnership inquiries welcome.




